FAQ - Order & Shipping

How long will my order take to arrive?

Yes of course! We would not make anything that we would not use ourselves.

Step 1: You order! This will only take a few seconds!

Step 2: We process! Please allow 1-2 business days for processing your order (any orders placed after 1pm are processed the next business day).

Step 3: We ship! (The courier should take 2-3 days to ship the item to you.Please note that these are estimates, not guarantees. Once it ships, a confirmation email containing your parcel's tracking code will be sent to the email address provided at checkout.

Please note that during holidays, new product launches, restocks and promotions, order processing times may be subject to delays. We thank you in advance for your understanding.

Berapa lama waktu yang dibutuhkan untuk pesanan saya tiba?

Order akan diproses 1-2 hari dari waktu pemesanan, pemesanan diatas jam 1 akan diproses hari selanjutnya. Apabila orderan belum diproses melebihi 2 hari, hubungi customer care kami via whatssap.

Proses pengiriman melalui jasa pengiriman barang diestimasikan 2-3 hari untuk sampai tujuan, bila lewat dari batas estimasi kamu bisa menghubungi jasa pengiriman barang.

I Input the wrong address, can I edit my shipping address?

If your order is shipping to an incorrect address, please contact us at our customer care via whatssap. We will be more than happy to help, as long as your order has not been shipped. Once your order has been shipped, you can contact the courier and they can assist you further.

Saya memasukan alamat yang salah, bisakah saya mengedit alamat pengiriman?

Jika alamat pengiriman salah, hubungi customer care kami via whatssap secepatnya, kami akan mengganti dengan alamat yang benar bila produk yang dipesan belum dikirimkan. Apabila pesanan telah dikirim, kamu bisa menghubungi kurir langsung.

Do I qualify for free shipping?

We offer free shipping on orders more than 250K

Bagaimana cara mendapatkan gratis ongkir?

Pembelian diatas 250K akan mendapatkan gratis ongkir.

Do you ship internationally?

As of now, we only ship to Indonesia. We’re trying our best to expand international shipping and bring BIYU worldwide. To our international girls: hit us up on IG @biyuskin and let us know where you live! Stay tuned for updates on our Instagram @biyuskin

Apakah BIYU melakukan pengiriman internasional?

Saat ini, kami hanya mengirimkan ke seluruh Indonesia. Untuk kamu yang tinggal di negara lain, kamu bisa menghubungi BIYU di melalui instagram, dan beritahu kami tempat tinggalmu! Tunggu informasi terbaru kami melalui instagram BIYU: @biyuskin.

Is this product available anywhere besides biyuskin.com?

Yes, you can find us online at Shopee, Tokopedia, Sociolla, Zalora, Lazada, Blibli, Beauty Haul, and Ponny Beaute.

Apakah semua produk bisa dibeli selain di website BIYU?

Produk BIYU bisa dibeli secara online di platform melalui Shopee, Tokopedia, Sociolla, Zalora, Lazada, Blibli, Beauty Haul, dan Ponny Beaute.